Return Policy

Return Eligibility

Products may be returned within 30 days of purchase, provided they are in their original condition with all packaging and accessories included. Items must be unused and in the same condition as when received.

Return Process

To initiate a return, please contact us using the information provided on our contact page. We will provide you with return instructions and a return authorization number. Returns must be shipped to the address we provide.

Refund Processing

Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds typically appear in your account within 5-10 business days after we process the return.

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error or a defective product. Return shipping costs are the responsibility of the customer unless otherwise specified.

Non-Returnable Items

Customized or personalized items, items damaged by misuse, and items returned after the 30-day period are not eligible for return. Please contact us if you have questions about return eligibility.

Contact Us

If you have questions about our return policy or need assistance with a return, please contact us at infocenter@zorvynexvex.world or call +1 (818) 703-6969.